Get in Touch With Us
This page tells you how to contact the editorial team behind Best Sweeps Casinos, what we can realistically help with, and where a question is better sent straight to a sweepstakes casino operator. We are an independent comparison site covering sweepstakes and social casinos for US players — we do not run any of the platforms listed here, and we cannot see, open, adjust or close an account on your behalf.
How to reach the editorial team
Email is the only channel we monitor, and it reaches a person rather than an autoresponder. Write to [email protected] and include enough detail for us to act on: the page you were reading, the operator involved, and what you expected to see versus what you actually saw. Screenshots of official rules or terms pages are especially useful for corrections.
We aim to reply within a few business days. Correction requests get looked at first, because an out-of-date redemption threshold or state exclusion is the kind of error that costs a reader time.
What we are glad to hear about
- Corrections and stale details. Redemption minimums, processing times, excluded states, age requirements and coin package pricing change often. If our copy no longer matches an operator's official rules, tell us which line is wrong.
- Coverage requests. A platform you want reviewed, a comparison angle we have missed, or a question our pages never answer.
- Experience reports. How long a redemption actually took, what documents a KYC check asked for, whether a promotion worked as advertised. We treat these as reader reports, not as verified testing, and we say so if we reference them.
- Commercial and editorial enquiries. Operators and affiliates can introduce themselves here. It gets you a reply, not a ranking.
- Responsible play concerns. Mention it in the subject line and we will point you to the support resources listed further down.
What you should send to the operator instead
Anything tied to your individual account has to go to the platform that holds it. That includes account verification, a stalled prize redemption, a missing Sweeps Coins balance, a disputed promotional playthrough requirement, a self-exclusion request, or a closure. We have no access to operator systems and cannot escalate on your behalf. Every legitimate sweepstakes casino publishes a support email or live chat link, plus a complaints procedure in its terms — use that route first, in writing, and keep the thread.
Before you write: the things most questions turn out to be about
Around half the messages we get are the same handful of questions. Here is the short version, so you can skip the wait if one of these covers you.
How the sweepstakes model actually works
Sweepstakes casinos are not real-money casinos and we do not describe them that way. They run a promotional sweepstakes model built on two separate virtual currencies:
- Gold Coins (GC) — play-for-fun currency. No prize value, never redeemable. You can buy coin packages of these, and most sites hand out free coins daily.
- Sweeps Coins (SC) — the promotional entries. These are given away with purchases, through daily rewards, and through a no-purchase-needed method of entry. Once played through under the operator's rules, eligible SC may be submitted for prize redemption, typically cash prizes or gift cards.
You never buy Sweeps Coins directly. They arrive as a free promotional attachment to a Gold Coin purchase, or via the free entry route.
"No purchase necessary" — where to find it
Legitimate operators publish an alternative method of entry, usually a mail-in request on a postcard or index card, in their official rules. The exact address, card format, handwriting requirements and daily limits differ per operator and are set out in the sweepstakes terms and conditions. If you cannot find that section on a site, that absence is itself worth writing to us about.
Redemption questions — the honest answer
Redemption speed is what this site spends most of its time on, and it is also where expectations go wrong most often. No sweepstakes casino pays instantly as a rule. A typical sequence looks like this:
- SC must meet the operator's promotional playthrough requirement before it becomes redeemable.
- Your balance must clear the redemption minimum stated in the terms.
- Identity verification (KYC) is completed — government photo ID, sometimes proof of address, with details matching the account name.
- The operator reviews and approves the request. Review windows vary and are usually stated in business days.
- Funds move by the chosen method: ACH bank transfer, a supported online payment provider, or gift card where offered. Banking time sits on top of operator review time.
First redemptions are almost always the slowest because verification happens once. Daily, weekly and monthly redemption limits also apply at most platforms. Prize redemptions may be taxable under federal and state rules — keep your own records and check official guidance if the amounts matter to you.
Questions about the platforms we list
Disclosure: Best Sweeps Casinos may earn a commission when a reader signs up through a link on this site. That is how the site is funded. Commercial relationships do not buy position in our rankings, and we will say the same thing to you in an email that we say on a review page. If you think an entry reads more favorably than the evidence supports, tell us — that is a fair message to send.
Our top-ranked entries come up in reader mail more than the rest, so here is what we can and cannot answer about them.
Spinblitz
Ranked first on our editorial scale at 10.0, largely because its redemption path and promotional structure are laid out clearly enough to compare against rivals — the thing this site exists to do. The advertised welcome offer is 100 Million Gold Coins tied to the BLITZ JACKPOT promotion. Gold Coins carry no prize value, so read that number as play-time rather than prize potential, and check the attached Sweeps Coins terms in the official rules before judging the offer. Limitation: a headline coin figure that large tells you very little about redemption minimums or processing windows, and we cannot tell you whether it is available in your state — that list is set by the operator and changes. If Spinblitz has not replied to a redemption enquiry, we cannot chase it.
Lone Star
Rated 9.9. It appears here because the welcome package is stated in both currencies rather than one headline number — up to 500k GC plus 105 free SC — which makes it easier to see where the promotional entries actually sit. That SC portion is what could eventually lead to a prize redemption, subject to playthrough and verification. Limitation: "up to" is doing real work in that offer, and the full amount usually depends on purchase tiers. Anyone expecting the top figure on signup alone should read the terms first.
Casino.Click
Rated 9.8. Its advertised 150 extra coins and 10 free spins is a smaller, more modest entry point than the headline-heavy offers above it, which suits readers who want to try a platform before committing to any coin package. Free spins are normally restricted to named titles and may be credited in Gold Coin mode. Limitation: a low-value welcome offer gives you less promotional SC to test the redemption process with, so you may need more sessions before you reach a redemption minimum.
Ratings at a glance
| Platform | Editorial rating | Advertised welcome offer |
|---|---|---|
| Spinblitz | 10.0 | 100 Million Gold Coins with the BLITZ JACKPOT |
| Lone Star | 9.9 | Up to 500k GC & 105 Free SC |
| Casino.Click | 9.8 | 150 extra coins & 10 free spins |
| SplashCoins | 9.8 | 200% welcome offer |
| Free Spins | 9.6 | 950,000 GC + 75 SC + 20 free spins on Gorilla Slot |
| Lucky.me | 9.6 | 40,000 GC & 40 free SC bundle |
| Crown Coins | 9.5 | 150% welcome bonus |
| Crash Duel | 9.3 | 200,000 GC + 100 free SC |
| Spree | 9.2 | 25,000 GC welcome offer |
| Mr Goodwin | 9.2 | 125,000 free coins on signup |
These are our own editorial scores, not customer review averages. All offers are subject to the operator's terms, eligibility and state availability, and can change without notice.
Game and library questions we can help with
We are happy to answer general questions about what these platforms carry. Broadly, the libraries split into slots — including progressive jackpot titles — table-style games such as blackjack, roulette and poker variants, live dealer rooms where an operator offers them, and instant or crash-style games. Titles come from third-party casino game providers, and RTP and volatility figures are set by those providers rather than by us. We will never tell you a platform has the "highest RTP" or the best odds; outcomes are governed by chance and we have no way to verify those claims.
Some of these same brands also run adjacent products — social-only casino apps with no redemption at all, sportsbook-style or prediction-style sweepstakes products, and separate mobile apps with their own promotions. Those sit under different terms from the sweepstakes casino, sometimes different state availability, and occasionally a different minimum age. If you are asking about one of those, say so in your email, because the answer often differs.
Eligibility and state availability — what we will and won't say
We get asked "is this legal where I live?" constantly. We will not answer it as a yes or no, because that would be legal advice and we are not qualified to give it.
What we can tell you: sweepstakes casinos in the US are governed largely at state level, not federally. Some states permit most operators, some have passed laws or taken enforcement action against them, and operators frequently exclude additional states on their own risk assessment. The picture changes often. Every platform publishes its list of eligible and excluded states, and uses geolocation checks to enforce it. Check that list and the current law in your state before you sign up, and check again if you move.
Age rules also vary. Many sweepstakes casinos accept players 18 and over; some require 21, either across the board or in particular states. Accounts must be in your own name and match your ID at verification. Participation is for adults of legal age only.
These platforms are not licensed the way regulated online casinos are, and the consumer protections differ. If your question is about a similar comparison in a different regulatory setting, our coverage of casinos outside the GamStop scheme sets out how that model differs.
Responsible play and support
If gaming has stopped being entertainment, contact your platform's support team directly to request deposit limits, cooling-off periods or self-exclusion — every reputable operator offers at least some of these, and the request is binding once processed. Blocking software can restrict access at the device level.
For independent help, the National Council on Problem Gambling runs a confidential national helpline, and Gamblers Anonymous holds meetings in person and online across the US. You do not need to contact us first to use either. If you write to us about this, we will reply, and we will point you toward those services rather than toward an operator.
How we handle your message
Messages go to the editorial team, currently overseen by Rachel Ward, and are read by a person. We do not sell or share your email address, and we do not add you to a mailing list because you asked a question. Where a reader's report leads to a change on the site, we update the page and re-check the operator's official rules at the same time — our last full fact-check pass is dated Sep 26, 2026.
If you are unsure whether your question belongs with us or with an operator, send it anyway. Redirecting you takes us a minute and saves you a week.